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World Class Service Training

FACILITATOR – Dave Kirby and Heather Bagby

Allow your team to discover the keys to providing World Class Service and to building a financially rewarding career in your salon.

To view upcoming Summit Stylist events, click here.



  • “My mind is blown! Things that are so common sense but presented in a way that seems reasonable and fair to me and to my client” – LeAnn Balmanno
  • “Great information! I feel like I’m starting over in my career after 10+ years in the industry. But I now have a clearer mind as to how my goals in my career and life will go more smoothly” – Kate Greiner
  • “Dave gave me a great idea to get some fresh faces in the salon. Messaging people who like or follow me that I don’t necessarily know, but know they are not already my client. And just sending them a friendly reminder that I’m sure they’re happy with their stylist but if the day ever comes that they’re looking for a change, I’m here.

    I did it today. And I’m pretty confident I’ll be seeing this woman soon sitting in my chair. Here’s proof you always have something to learn and what you’re asking of your team, you should also be doing yourself – no matter what level you are.” Erin C.


10:00 – 12:00  Entire Salon Team

  • State of the industry
  • Business trends
  • Understanding the changing consumer
  • Best practices of successful salon professionals
  • Key performance indicators
  • Building business behind the chair

12:00 – 1:00  Lunch

1:00 – 3:00  Entire Salon Team

  •  Career planning – growing through the Level System
  •  Personal financial planning – building wealth
  •  Intelligent verbiage – scripts for World Class Service
  •  Enhancing the client experience in your salon
  •  Action plan

This is an in-salon Summit Stylist Program that is available upon request.

To learn more or to request a date, please email Dave Kirby –

PRIVATE EVENTS:  To learn more or to request a date, please email Dave Kirby –


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