Heather serves SSBC as a Certified Front Desk Trainer. She currently works full time as a Front Desk Manager at a Summit Salon in Wisconsin that has been practicing Summit Salon Systems for more than 10 years. Heather brings 100% pure front desk authenticity to all of her front desk training workshops. She believes the front desk needs support on overcoming their fear of sales offerings with both retail, and additional services.
Her real-life stories bring humor and perspective to her workshops, and she has the ability to engage the audience in effective role-playing in situations that happen on a daily basis behind the desk. Her passion is to connect the front desk and the service provider teams by helping them understand how their roles help each other, and work to fully compliment the guest’s experience.