FRONT DESK DOCTOR: Front Desk Team / Salon Owner / Manager
Facilitated By: Kristi Valenzuela
The Front Desk Doctor Workshops provide salon owners and front desk professionals with hands-on exercises and time to practice and role-play the front desk profit building principles. The objective of this interactive program is to provide NEW systems for the front desk in customer service and sales. READ MORE
UPCOMING FRONT DESK DOCTOR DATES:
Call 1-800-718-5949 to learn more.
- September 24-25: Charlotte, NC Flyer
- October 1-2: Tacoma, WA Flyer
- October 29-30: Ft. Lauderdale, FL Flyer
This is a great program for you and your entire front desk team attend together! Learn both basic and advanced systems in phone scripting, greeting the client, opening and closing the retail sale, and how to support and grow the service provider team from the front desk!
The Front Desk Doctor Workshops provide salon owners and front desk professionals with hands-on exercises and time to practice and role-play the front desk profit building principles. The objective of this interactive program is to provide NEW systems for the front desk in customer service and sales.
T E S T I M O N I A L S
Frank Anthony Salon, Chester, NJ, Frank Warner
Thank you for a wonderful day of FRONT DESK DOCTOR education today! Your vast knowledge of business and front desk systems is nothing less then impressive. I appreciate your time and efforts for bringing me and my team excellence. I know we are a better front desk team today then we were yesterday! I believe every salon in country needs your expertise. Feel free to use me and my salon as a reference to future salons. What a wakeup call!
Thank You, Thank You, Thank You!
Omaha’s Hair Choice. Omaha, NE, Peggy Evans
“I’m writing to let you know that my team was very charged after the workshop we had with you a few months ago! They are being more proactive up-selling retail, adding on and closing the sales than I have ever seen before. They are tracking and working toward their monthly goals and rewards! Yay! They seem to like it, the team has a whole new respect for the front desk, and it seems to be working….who knew!?? Before the workshop we were at 21% RTS, we are now at 25% Before the workshop we were at 66% pre-book, we are now at 71%”
Signature Hair Design, Dee Petrella (Owner), Signature Hair Design
“I just got back from Aurora from Kristi’s Front Desk Doctor Seminar. It was awesome! I am a new salon owner (Signature Hair Design) and I believe that your front desk is the beginning of an appointment or the beginning of a great experience. Kristi’s seminar gave so many different ideas and scripts to get your salon started out on the right foot whether you are a new salon like myself or an existing salon that just needs some changes in your front desk. The seminar gives your front desk staff a reason to be there and be part of your total team. We started making changes the very next day and are excited about all of the new ideas that she gave us. She was so approachable and no question went unanswered. If you care about customer service and want your salon to be a step above the competition then get to the “Front Desk Doctor” asap.”
Salon 241, Brynn Grant (Salon Manager), Salon 241
My name is Brynn and I was at your training today (Front Desk Doctor Workshop), I just wanted to take a minute to thank you. Today you gave me a tremendous amount of information, new vocabulary and methods that I am so eager to try in the salon. About a month ago our salon met with Lana from the summit for training. I felt motivated and have been talking to her frequently on the phone on how we, as front desk staff at our salon, can better track info and improve our RTS. I am so excited to go to work Tuesday and begin this new system! We also bought the Front Desk Synergy Daily Tracker pad today which I think will help us reach our goals and assist the stylist fill their books! I can’t wait to tell Lana an Lenny how much I enjoyed your class and thank them for referring it!
Thanks again! (2 days later) By the way, today was the first day using the system and I upsold the salon $185 and upsold a GC by $10…. It’s a great start!